After you have clicked "Send My Order," your order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Policy.
If you receive a damaged or defective electronic item, please contact us immediately at [email protected]. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.
If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.
If you receive a damaged or defective electronic item, please contact us immediately at [email protected]. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.
Our standard shipping time for orders is typically 7 business days. Please note, these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.
Please note that certain states and countries may prohibit the import of specific ingredients. In such cases, we will remove the restricted items from your order. Rest assured, you will not be charged for these items.
If you have additional questions please click here to contact us!